Water Meter Replacement Program

In order to provide a reliable, high quality water supply, The Mashpee Water District continually upgrades and improves your water system and facilities. The Water Meter Replacement Program is an important part of upgrading our water system. Water meters are the devices used to measure the amount of water delivered to customers. Replacing old water meters helps ensure that The Mashpee Water District can accurately track both individual usage for billing purposes, and also monitor and evaluate community water demands. The following questions and answers are provided to help customers understand why the replacement program is needed and how it will operate.

Frequently Asked Questions

Q: Are the new meters the same as the ones being replaced?

A: Meters will be replaced with automated ones that transmit the meter readings to a handheld or mobile device. These automated meters eliminate the need to obtain readings directly from the meter and therefore improve the efficiency and lower the cost of the meter reading program.

Q: What if there is a leak at the meter or any other problem after the meter has been replaced?

A: Please call the Mashpee Water District at: (508) 477-6767 a service person from the Water District will determine the cause of the leak or problem and take appropriate action.

Q: What if I have questions about the Meter Replacement Program?

A: If you have questions or concerns regarding the Meter Replacement Program, please call the Mashpee Water District at (508) 477-6767.

Q: Where is my water meter?

A: If your house has a basement, the meter is most likely there. Some meters are located in a meter pit outside.

Q: Why do water meters need to be replaced?

A: As with any measuring device, meters can become less accurate as they age.
Any water meters are over 20 years old and are due for replacement.

Q: Who will install the new meters?

A: An employee from the Mashpee Water District will perform the work.

Q: How will I know the installer works for you?

A: We will have a pre arrange appointment and all employees will wear uniforms and drive a vehicle with the District logo, and will carry picture identification badge.

Q: Will my water service be interrupted during the installation?

A: Yes, there will be a temporary interruption while the meter is being replaced – typically about 15 to 30 minutes.

Q: Do I need to be home for the meter replacement work?

A: Yes, and appointments are needed for the work to be done.

Q: How do I know if my meter needs to be replaced?

A: Please call the Mashpee Water District at (508) 477-6767 and we will be able to tell you and you can make an appointment at that time.

Q: What will the new meter cost me?

A: There is no charge for the new meter.

Q: Will my water bill increase?

A: Older meters tend to run a little slower and may not measure all of the water going through them. Although the new meter will be more accurate, the increase in water measured through your meter will be small and should have a minimal impact on your water bill. However, the ability to more accurately monitor community water usage will help the Mashpee Water District plan for our future water needs.

Q: What about the plumbing from the meter to my house?

A: The customer is responsible for the repair or replacement of defective plumbing or deteriorating pipes on the customer side of the outside curb stop. When such conditions prevent the meter replacement, the customer will be advised of the repairs needed.